Terms and Conditions

1. Bookings and Documents

Bookings are only secured when we have received the minimum deposit from you. In the event that the balance is not paid 14 days before the travel date, we are entitled to cancel your booking and retain 100% of the initial deposit paid.

Kindly review the booking and confirm it aligns with your request. Please note that we will not be liable for any error or discrepancy noted thereafter.

2. Payment

All Payment must be made into the Company's corporate account with the Account name ROFIM TRAVELS COMPANY LIMITED. The Company accepts bank transfers, cheques or cash payment.

3. Pricing

Prices and availability quoted by the Company are based on the information available to the Company as at the time of request. Hence, all quotes are subject to change and availability.

4. Changes

If you wish to make a change to your booking, we may assist you to make the change wherever this is possible and within our control. Note that such changes are subject to the policy of the supplier. You will however be required to pay all charges, whatever kind, imposed by the suppliers providing that component part of your travel arrangements which you intend to change.

You agree that changes to Group packages are restricted as any change by any member of the group will affect the other group travellers. In most cases, we may not be able to entertain your changes and we shall not be held liable to failure/inability to make changes which are not within our control.

It is our responsibility to provide you with the service and products that you have paid for. In the event that any changes arise, we will inform you and request your consent before making any changes to your booking.

5. Group Package

While on our group trip, you cannot extend your stay without the express consent of your travel consultant or tour leader. In most cases, extension of your stay will not be granted as the Company may have given an undertaking to the embassy of such destination at the point of visa processing that all our customers will return on the set date.

6. Cancellation by You

All cancellations or no-shows are subject to penalties imposed by the supplier and according to the supplier's terms and conditions. If you require a copy of these terms, the Company will provide the information as received.

By making the booking, you hereby accept & acknowledge liability for all cancellation fees imposed by the Company and the supplier.

You are required to immediately contact your Travel and Tour Consultant if you wish to cancel your booking. You will be liable to pay the following cancellation charges which may change from time to time:

In the event that the cancellation is because of a force majeure event, illness or death, you are required to provide documentary evidence to support that event. Upon receipt of your documentary evidence, we may make a special cancellation request from our suppliers.

Note that we do not guarantee that any supplier will accept your documentary evidence or accede to your cancellation request. Our suppliers have the right to decline and charge their fees if they are not satisfied with the documents provided.

7. Airline and Hotel Refund Procedures

Refund policies of the various airlines and hotels vary greatly. We may assist you to present a Refund request to the relevant airline or hotel for assessment. Should a refund be authorized, such refund will be made to you, less any cancellation or administrative charges.

We do not guarantee the time frame for processing of refund request by any airline.